The China Coin Chapter Questions

Leash's thought give us flashbacks to their earlier, happier life together when Leash's dad was alive. What does Lea remember? (39-40) What does she feel is happening to Joan in China? (pages 50-51). Shanghai: Chapters 7-8 10. What does Lea learn about China's history during the argument with the party Official on the train? (pages 56-57) 1 1 . What happens to Lea in Shanghai? How does Billie use language to create tension and excitement in this incident? Give quotes from the story to support your answer. 12. Lea and Joan see a demonstration of students on their way to the boat.What do they learn about why they are demonstrating? (page 67) The Journey up the Yanking: Chapters 9-11 13. What does Lea learn about why her mother decided to come to China so soon after her father's funeral? (pages 75-76) 14. â€Å"It's over. † Lea took Jean's hand and squeezed. â€Å"We've been through a lot, eh? † What does this quote tell us about how Lea is changing and growing up? (page 8 2) Turtle Land (Red star) Village: Chapters 12-27 15. Lea changes her attitude to her Chinese identity. How do we know? What do you think causes her to change? (pages 105-112) 16.Lea is becoming milliamp with traditional Chinese villages. Draw a picture of the village. Label the picture. (page 106) 17. What does Eek tell Lea about why he and the students are protesting all over China? 18. What does Lea learn about how See's father died? What are See's feelings about his fathers' death? (pages 1 18-1 19) 19. On her way to visit Joan in the hospital Lea thinks about her relationship with Joan. What does she realize and what does this tell us about how Lea is changing? (page 1 37) 20. Lean and Joan come together in a new understanding. What do they realize about why they have come to China? 38-139) 21 . Where do Lie Nan and Lea find the other half of the coin? What is the significance of Leash's reaction when she says- â€Å"This is family/' (pages 139-140) 22. Lea has come to accept her Chinese identity. What has she learnt while she has been in the village and what does she say about being Chinese? (page 158) 23. What is happening in Beijing? What does Lea feel about the struggle of the students? (pages 144-145) Beijing: Chapters 27-32 24. What does Lea see in Attainment Square? (pages 165-169) 25. What does Lea discover about what happened to the students in Attainment Square? (pages 176-178) 26.When Lea returns to look for Eek she is confronted by a soldier with a gun. What happens in this terrible scene? (pages 181-182) 27. Lea and Joan learn from the students in the hotel the facts of what happened in Attainment Square. Summaries what happened. (187-188) 28. What does Lea see the coin as symbolizing about China? (page 189) 29. Why are Joan and Lea crying at the end of the book? What does the phrase the two women clung together' tell us about the way Lea has changed on her journey through China? 30. What kind of ideas about Belonging is explored in the char acter of Eek? Give reasons for your answer.

Media effects

Information is the root of actions and becomes more important in this information age. The importance of information has even doubled, tripled, or even infinite as people in this age understand the necessities to learn about incidences in other part of the world and become more knowledgeable to use appropriate information for their advantages.As the sense of knowing give reasons and confidence to act towards issues, information, if delivered truthfully, can be the instruments of great deeds. In contrast if the information is manipulated it will lead people to disastrous wrongful acts. Televisions, newspapers, magazines, radios and the internet are public sources of information in which we can find out what happened in the world. The media, therefore, have been trustworthy sources of information, which is now seriously questioned since most of them do not truly inform readers about the truth, but tend to create public opinion that the sources want, driven by their political concerns.T his is true since nowadays, politic, in its nature is capable to influence and control everyone’s life and lifestyles, and has always in the spotlight. As society gets wiser, attention on politics has never been this scrutiny. With very powerful people or party played their hands in it, politics has been one of the strongest reasons why the role of media as a trustworthy messenger is questioned. In line with the idea, Lynden Johnson says that †reporters are puppet, they simply respond to the pull of the most powerful strings.†How Powerful Is Media?Mc Combs and Shaw in their book the Emergence of American Political Issue, state that today’s media have the powerful function to organize how the world looks for us. They might not successfully control our minds, but they are undeniably capable to â€Å"direct† our everyday thoughts.In similar tone, Shanto Iyengar and Donald Kinder in his book News That Matters, says that by paying attention to one issue a nd neglecting others, television is able to decide what American believed to be the most important issue to think about.For instance, Israel – Palestinian lifetime conflict has been America’s most important concerns in 2003, and judging from the nature of the issue (e.g. atrocities, suicide bombing, etc), it is newsworthy, but as the media turn their focus to the Iraq war, Schwarzenegger’s governor election and the California Wildfires, the Israel-Palestinian issue is somehow diminished, although the debacle is not even approaching a win-win solution (â€Å"Anti Propaganda Watch†).  Framing, Priming and Agenda SettingFraming is the process of making a â€Å"meaning† out of incidents or stories. In the effort of building a line of comprehension between journalists and the readers, the frames are often drawn from. It is said to often chosen unintentionally. As an example, when a journalist is making a story about the high rising rate of poverty in a state, he or she will have to do what is called thematic framing, which means that eventually, a connection will have to be made between the increasing rate of poverty and the state government’s policies. While in periodic framing, the routine nature of the story derive journalists to put the blame on individual   actors, preventing audience from making a generalization of the stories (Scott London).Priming is done when a journalist gives an extra weight onto an issue or an opinion, allowing people’s mind to have a change in their opinion. This is usually done by giving extra amount of coverage, making an issue salient while others not.Agenda Setting is even more conspicuous than the two terms we have mentioned before. It is a process of giving a certain theme over incidents that happens in a coverage area. By using materials that are sensitive to society, journalist can properly â€Å"put in ideas on people’s head†. For example, research shows that a single exposure on a violent crime-related news can heightened people’s fear of being victimized, which then gave the idea that violent crime is a very important issue (Media Effects).One of the most attractive issue on priming and agenda setting is the LA Times anti-Israel Propaganda. In the join the boycott website, there are enough reasons to make visitors of the site hate the LA Times. According to the website, the boycott is due the intolerable bias on news coverage relating Israel-Palestinian ‘endless’ debacle. Furthermore, it shows that LA times has done all of the three forbidden acts of journalism we have addressed before.In article titled Female Bomber kills 4 at Gaza Border, LA Times showed the humanities of the female self-bomber by discussing about her children and how much she loved them. The picture showed an Israel soldier holding a gun in front of a crowd of Palestinian worker.In addition, an article titled Two State Solution Sells Palestinians Short at LA Times, the website claims that LA Times has priming the atrocities of Israel and paying little attention to Israel victims of Palestinian’s atrocities. Those are only a few examples of the LA Times bias, displayed by the website (â€Å"LA Times anti-Propaganda Watch†).ConclusionThe role of media in our society is unbelievably important. Truthful coverage is always a worthy achievement. Politics does not come in the form of campaigns, elections, and the affairs of big government, but also the press as mind setters of the society.Paul Light stated that what media does is supplying what is considered to be important, even if they provide good substance and analysis; they have no control upon viewer’s choices of what they want to see.However, the audiences still have absolute control to choose what they want or do not want to value what journalists distinguish as important. Nevertheless, the psychological implications of framing, priming and agenda setti ng are less significant. The existence of a picture and the atmosphere of the language can be a gentle but powerful way to alter opinions to the preferred direction.Bibliographyâ€Å"How Public Is the NPR?† Retrieved March 19, 2005Iyengar, Shanto. â€Å"Media Effects.† 1998. Retrieved March 19, 2005 from â€Å"LA Times Israel anti-propaganda Watch.† 2004. Retrieved March 19, 2005 from London, Scott. â€Å"How Media Frames Political Issues.† 1993. Retrieved March, 19 2005, from Media effects Information is the root of actions and becomes more important in this information age. The importance of information has even doubled, tripled, or even infinite as people in this age understand the necessities to learn about incidences in other part of the world and become more knowledgeable to use appropriate information for their advantages.As the sense of knowing give reasons and confidence to act towards issues, information, if delivered truthfully, can be the instruments of great deeds. In contrast if the information is manipulated it will lead people to disastrous wrongful acts. Televisions, newspapers, magazines, radios and the internet are public sources of information in which we can find out what happened in the world. The media, therefore, have been trustworthy sources of information, which is now seriously questioned since most of them do not truly inform readers about the truth, but tend to create public opinion that the sources want, driven by their political concerns.T his is true since nowadays, politic, in its nature is capable to influence and control everyone’s life and lifestyles, and has always in the spotlight. As society gets wiser, attention on politics has never been this scrutiny. With very powerful people or party played their hands in it, politics has been one of the strongest reasons why the role of media as a trustworthy messenger is questioned. In line with the idea, Lynden Johnson says that †reporters are puppet, they simply respond to the pull of the most powerful strings.†How Powerful Is Media?Mc Combs and Shaw in their book the Emergence of American Political Issue, state that today’s media have the powerful function to organize how the world looks for us. They might not successfully control our minds, but they are undeniably capable to â€Å"direct† our everyday thoughts.In similar tone, Shanto Iyengar and Donald Kinder in his book News That Matters, says that by paying attention to one issue a nd neglecting others, television is able to decide what American believed to be the most important issue to think about.For instance, Israel – Palestinian lifetime conflict has been America’s most important concerns in 2003, and judging from the nature of the issue (e.g. atrocities, suicide bombing, etc), it is newsworthy, but as the media turn their focus to the Iraq war, Schwarzenegger’s governor election and the California Wildfires, the Israel-Palestinian issue is somehow diminished, although the debacle is not even approaching a win-win solution (â€Å"Anti Propaganda Watch†).Framing, Priming and Agenda SettingFraming is the process of making a â€Å"meaning† out of incidents or stories. In the effort of building a line of comprehension between journalists and the readers, the frames are often drawn from. It is said to often chosen unintentionally. As an example, when a journalist is making a story about the high rising rate of poverty in a st ate, he or she will have to do what is called thematic framing, which means that eventually, a connection will have to be made between the increasing rate of poverty and the state government’s policies. While in periodic framing, the routine nature of the story derive journalists to put the blame on individual   actors, preventing audience from making a generalization of the stories (Scott London).Priming is done when a journalist gives an extra weight onto an issue or an opinion, allowing people’s mind to have a change in their opinion. This is usually done by giving extra amount of coverage, making an issue salient while others not.Agenda Setting is even more conspicuous than the two terms we have mentioned before. It is a process of giving a certain theme over incidents that happens in a coverage area. By using materials that are sensitive to society, journalist can properly â€Å"put in ideas on people’s head†. For example, research shows that a sin gle exposure on a violent crime-related news can heightened people’s fear of being victimized, which then gave the idea that violent crime is a very important issue (Media Effects).One of the most attractive issue on priming and agenda setting is the LA Times anti-Israel Propaganda. In the join the boycott website, there are enough reasons to make visitors of the site hate the LA Times. According to the website, the boycott is due the intolerable bias on news coverage relating Israel-Palestinian ‘endless’ debacle. Furthermore, it shows that LA times has done all of the three forbidden acts of journalism we have addressed before.In article titled Female Bomber kills 4 at Gaza Border, LA Times showed the humanities of the female self-bomber by discussing about her children and how much she loved them. The picture showed an Israel soldier holding a gun in front of a crowd of Palestinian worker.In addition, an article titled Two State Solution Sells Palestinians Shor t at LA Times, the website claims that LA Times has priming the atrocities of Israel and paying little attention to Israel victims of Palestinian’s atrocities. Those are only a few examples of the LA Times bias, displayed by the website (â€Å"LA Times anti-Propaganda Watch†).ConclusionThe role of media in our society is unbelievably important. Truthful coverage is always a worthy achievement. Politics does not come in the form of campaigns, elections, and the affairs of big government, but also the press as mind setters of the society.Paul Light stated that what media does is supplying what is considered to be important, even if they provide good substance and analysis; they have no control upon viewer’s choices of what they want to see.However, the audiences still have absolute control to choose what they want or do not want to value what journalists distinguish as important. Nevertheless, the psychological implications of framing, priming and agenda setting a re less significant. The existence of a picture and the atmosphere of the language can be a gentle but powerful way to alter opinions to the preferred direction.Bibliographyâ€Å"How Public Is the NPR?† Retrieved March 19, 2005 from Iyengar, Shanto. â€Å"Media Effects.† 1998. Retrieved March 19, 2005 from â€Å"LA Times Israel anti-propaganda Watch.† 2004. Retrieved March 19, 2005 from London, Scott. â€Å"How Media Frames Political Issues.† 1993. Retrieved March, 19 2005, from

A FIRO-B Self assessment Essay Example | Topics and Well Written Essays - 1250 words

A FIRO-B Self assessment - Essay Example Expressed needs indicate the level which an individual behave towards the other while wanted needs indicate how you wish the other would behave towards you. These two aspects of interpersonal needs are then assessed on three dimensions of interpersonal needs: Inclusion, Control and Affection. Â   The inclusion aspect relates to how a person wish to be part of a group, how readily one forms new relationships and how much belonging is sought. The Control need is associated with a person’s wish to influence, persuade and make known the wishes and ideas of his or her own. This aspect of interpersonal needs determines power and authority within interpersonal relationships. The third dimension of Affection needs is how close and personal the interpersonal relationships become. The level of emotional attachment, openness, sensitivity and caring a person bring in to a relationship is dependent on this. Assessing my individual scores on the FIRO B test, the major score is the expressed inclusion (eI). This indicates that my major interpersonal need is to belong to groups and trying to include others in my activities. When I think of my self, my liking to participate in group sports such as baseball and my large circle of friends, especially back in my home country, Taiwan is good proof of this indication in the FIRO B test. It was customary for me to invite my friends and cousins to social events and organise parties when I was in Taiwan. I was also keenly involved in local youth community clubs and was a pioneering member in many of school activities. Most of my leisure time was spent among my club members and friends where it was me who tend to initiate and set up meetings and events. These personality features compares closely with the following description of what a person with a high need for expressed inclusion would display in behavior. People with high expressed inclusion

Why did Kyoto succeed wen Copenhagen failed Essay

Why did Kyoto succeed wen Copenhagen failed - Essay Example eement will influence the development potentials of per capital underdeveloped countries and will establish climate change-linked damages endured by impoverished people for hundreds of years to come (Motavalli 2009). Failure to reach a compromise would have serious impacts on the development potentials of underdeveloped countries, numerous of which will suffer from the most grave effects of change in climate. The initial United Nations Framework Convention on Climate Change (UNFCCC) agreement acknowledges these types of issues and demands that further accord negotiation listen to them (Frass-Ehrfeld 2009). Any agreement will be obliged to adhere to the UNFCCC standards associated to sustainable progress and the impartial distribution of obligations. There are important UNFCCC standards that function to direct the requirements of a valid climate agreement (Fress-Ehrfeld 2009). These are standards founded by the earlier treaty of the initial UNFCCC. As a result, they have position in international law, and legality obliges their fulfillment; but by safeguarding guidelines that enable development in poor countries (Posner & Weisbach 2010), they also satisfy the moral purpose of eliminating poverty. Therefore, the objective of this essay is to argue that the Kyoto Protocol, which succeeded the UNFCCC, was successful in meeting some of its global emission reduction targets by providing some figures and brief description of its principles and guidelines. Subsequently, the successful outcome of the Kyoto Protocol will be contrasted with the unfavorable outcome of the Copenhagen climate conference. Factors such as the creation of legally-binding commitments to emission reduction, financial assistance, and market-based mechanisms will be taken into account. Much of the global community, by the end of 1992, had espoused the UNFCCC to â€Å"stabiliz[e]†¦ greenhouse gas concentrations in the atmosphere at a level that would prevent dangerous anthropogenic interference with

European Treaties Case Study Example | Topics and Well Written Essays - 1500 words

European Treaties - Case Study Example Lisbon retains the present categories of legislative acts (regulations, directives, decisions), rather than using the categories of framework decisions, decisions and conventions in the Constitution5. The Lisbon Treaty also says explicitly, for the first time, that a country has the right to leave the European Union, something that has always been so under international law, but which has not been formally stated in a European Treaty before. In so doing, the Member States of the European Union have created the largest, and indeed the only, voluntary multinational democracy in human history6. Another major change is the procedure for conferring jurisdiction on the European Union courts to rule on patent disputes between private parties would, in the Reform Treaty, remain (as at present) unanimity in the Council and national ratification, whereas the Constitutional Treaty provided for qualified majority voting in the Council and co decision with the European Parliament7. The provisions for an 'emergency brake' on certain criminal law measures (allowing a Member State to block decision-making on criminal procedure or substantive criminal law, where voting will take place by a qualified majority) would be altered to make it explicit that European Union leaders must act by consensus if the issue is referred to them. The provision on social security for migrant workers, which would also be made subject to qualified majority voting and which also contains a similar emergency brake, would be altered to provide that European Union leaders could decide not to take action on a proposal; a declaration would also confirm that the EU leaders must act by consensus if the issue is referred to... Treaty Of Lisbon: Amendments to the treaty on European Union, House Of Commons Library, 24th January 2008, retrieved on 12th January 2009. Hilary White, Ireland to Hold Second Lisbon Treaty Referendum: Prime Minister Confirms, Lifesitenews.com, 22nd December 2008, retrieved on 13th January 2009. http://www.lifesitenews.com/ldn/2008/dec/08122202.html

Ifagovernmentcanhinderorharmapersontopreventharmtoothers,whynotforthat Essay

Ifagovernmentcanhinderorharmapersontopreventharmtoothers,whynotforthat person'sowngoodCriticizeMill' - Essay Example However, the harm principle bars individuals from continually harming themselves and their property, since doing so may have severe implications on other societal members. The harm principle states that freedom of speech is essential because every individual possesses liberty of thought (Eisenach 117). However, he did agree that although freedom of speech is justified, it should not cause any harm to others. Mills argues that tyranny is a democracy form of government for uncivilized countries, on the best people on condition that they look into the interests of their subjects. He introduced the various tyrannies that included the majority and the societal tyrannies (Mill 156). The harm principle proves to be democratic, since it equates individuals, with the reigning regime ensuring the law is upheld. Mill’s principal on liberty also safeguards people from being downcast and keeps them content, thereby promoting a self-sacrificing society (Mill 156). The harm principle thus se ems to promote fairness among member of the society. It precludes selfish behaviors and makes an individual aware of the consequences if they were to hurt others. Mill’s principle on liberty appears to promote individual’s liberalization and a free society. However, critics argue that the principle may have some loopholes (Linklater 104). Mills principle fails to elaborate the meaning of harm, and only tries to quantify physical harm that can be effortlessly measured, thereby failing to address other forms of harm, including physical harm. The theory highlights the significance of safeguarding individuals from harm emanating from their fellow societal members’ acts. However, it fails to explicate on issues of self-harm, as well as individual harm from external aspects. Besides, the affected parties may be willing to be harmed for the own pleasure (Linklater 105). The principle only safeguards individuals from harm from others, thereby failing to address the fate of animals, plants and other natural resources that are of significant interest for the survival of humanity. The society may perceive various individual acts as amorous, as well as detrimental to its ultimate development. This renders the principle incompetent and it highlights its inability to govern a country alone. As such, the reigning regime ought to intervene and implement other laws that safeguard individual and societal rights, thereby promoting development. Philosophers conducted in-depth research, in their quest to refute Mill’s principle on liberty (Eisenach 117). Such include Durkheim, who stated that the self-freedom may not always be for the benefit of involved parties. He indicated that self-gratification did not always lead to contentment. Thorough research compelled Durkheim to assert that societies that upheld Mill’s principle faced the predicament of several individuals committing suicide. Instances where the harm principle may appear incomplete in clude drug abuse, abortion and gay marriages (Linklater 105). Various activists may apply the harm principle in promoting such incidences. These activities may pose adverse impacts in individuals. The role of the government is to protect individual rights, thereby promoting societal growth. Such incidences obligate the government to implement measures that discourage such acts. These activities may seem to be harmless to parties that are not actively involved in them. However, severe indirect

Contingency plan for sailing yachts charter Essay - 2

Contingency plan for sailing yachts charter - Essay Example It includes fire prevention, fire fighting practices, and pirating activities as they might impact business operations or the well-being of ship and crew. Because this represents a luxury market, kidnapping and resource plundering as the result of pirating activities, which are on the rise, must be recognized. Fire represents the largest assessed risk for the business’ disaster management programme. In the event of disaster situations, the vessel and its associated dispatch and control teams will establish an incident control system modelled after that in use by the U.S. Department of Homeland Security. The ICS structure â€Å"establishes common terminology that allows diverse incident management and support entities to work together across a wide variety of incident management functions and hazard scenarios† (thebreakingnews.com, 2004, p.16). ICS modelling for incident control provides an organizational framework by which to handle different real-time disaster situations. Dispatch efforts will include making appropriate contact with local coast guard authorities if the situation cannot be controlled effectively by the officer in charge as well as the Fire Brigade. ______________________ The existence of rogue waves and other atmospheric phenomenon is a genuine risk to operating the business and pose potential risks to the health and safety on crew and customers. There are no appropriate mitigation risks in the event of these scenarios, however wave measurement technology includes fully-functional measurement systems to identify risk (chl.erdc.army.mil, 2009). It is the responsibility of the information technology support team to ensure these technologies are implemented on board and functioning properly for ongoing risk mitigation. This is controlled at the operational and organizational levels and will be run through diagnostic systems checks periodically as mandated by technology needs. In the event of

Philosophy - Plato's Republic and Aristotle's Nicomachean Ethics Essay

Philosophy - Plato's Republic and Aristotle's Nicomachean Ethics - Essay Example Therefore, it seems that democracy leads to anarchy. Further, Plato imagines democracy, which invites everyone as equals to rule themselves, as leading to a nation of power-hungry individuals motivated by selfish interests rather than the public good. Accordingly, Plato imagines democracy leading to tyranny. Either way, it seems democracy leads a society on a slippery slope toward an undesirable end-state. In our modern day democracies, we tend to disagree with Plato in saying that, when well controlled, a democracy neither leads to anarchy nor tyranny. But Plato’s opposition to a modern society is more fundamental. The character Socrates advocates for a state ruled by â€Å"philosopher-kings† in a rigid system of castes that does not allow for lateral movement between the different groups in society (484d). This is abhorrent from the perspective of liberal democracy because this neither acknowledges the right of individuals to govern oneself nor to find happiness in wh atever pursuits one wishes to follow. This desire for a ruling caste stems from Plato’s view of the philosopher as superior in theoretical knowledge over the other people in the state (539e). Despite all of these differences, Plato’s Republic seeks many of the same ends as modern day democracies, including justice as the chief concern of a government (540e) and freedom as a necessary component of a good state (701d). Plato’s Republic advocates for a three-part division of society into classes of rulers, soldiers, and the common people. The reason for this division is the concept of specialization wherein particular tasks or duties are reserved to those who are the most qualified to perform them. Plato believes in this stratification as a means of achieving the greatest amount with the resources available to society. But this stratification leads to severe limits on the liberties of those within the state. For instance, since the rulers of the city already have p ossession of a superior intellect, Plato reasons that they should be allowed to hold no property, to live at the expense of the state, and to live only on their most basic needs. Similarly, members of the common class and the soldiering class are not allowed lateral mobility within the classes. They are, from birth, determined to stay within those classes to develop and prosper in aid to the city. Plato suggests that if citizens claim their dissatisfaction with the role in which they are placed, then the state ought to supply them with the falsehood that they are, by nature, assigned to that role based on the differential dispositions of people to fulfill certain roles (415a). Although this is an ideal situation from the perspective of Plato’s Socrates, from the perspective of a modern democracy, it leaves much to be desired. In fact, it seems clear that modern societies believe that individuals should be allowed to pursue whatever path they feel is right for them, regardless of whether they are effective in that social role. Of course, the nature of capitalism dictates that individuals perform acts that best enable them to support their livelihoods, but individuals do not need to act within strict social constraints like those proposed in the Republic. Secondly, a modern movement away from a class system lies in disagreement with Plato’s advocacy of a class system. Although classes seem justified on account

Im Bored- What your Child Is Really Telling You Essay Example for Free

Im Bored- What your Child Is Really Telling You Essay In the short essay, I’m Bored: What Your Child is Really Telling You, by Linda Morgan, children everywhere are having issues with saying what they really mean when they say they are bored. Whether at home or in school, when a child says those two words, â€Å"I’m bored†, he may be in need of parental attention, redirection of school work, and direction in completing projects and activities. In today’s world, technology takes over a child’s extra time. Instead of going outside to play with friends or having a specific hobby, adolescents find themselves caught in an Xbox or computer game. Yet after they have beaten the game or moved on to something else they still complain that they are â€Å"bored†. But what does that really mean? According to Dr. Danielle Kassow, when a child states that they are uninterested in whatever they are doing or working on, it could mean that they simply want their parents, teachers, and daycare provider’s attention. It’s common for a child to want the attentiveness of an adult. Being a kid in society today, direction is still needed by the parent; whether in school or not. Adolescents need that extra push in order to make up their own mind about what they want to do next or what they are interested in. In order to help a child make up their mind, it could help to ask them questions like â€Å"what’s your favorite hobby† or give the child educational projects to do. These questions and projects will stimulate their minds and allow them to actually pay attention to something. Unlike a project that is hands on, games on any kind of technological device will allow them the chance to put their attention on something. If a child comes home from school and starts their homework, says he is bored in the middle of the assignment, it could mean that he needs a redirection of school work. His assignments may not be as challenging as they need to be for him. He is not becoming engaged in his school work, therefore he gets bored while doing or listening to his lessons. Also, it could mean that he needs a clearer pathway as to what he should start on or how he should start the homework. Children need a coach, whether it’s the parent or the teacher. Help him become motivated and less confused as to how or where he should start. Make his understanding grow a little clearer when pushing him in the direction to where he needs to start. This â€Å"coach† persona will help to child pick up an understanding about how to layout or outline his projects or assignments. It will not only give him a head start it will help him with all the assignments he may have some trouble with in the future. At times, a child saying they are bored could mean that they are independent and wants to organize their own activities. When adolescents get caught up in the technological world, they lose sight of how to rely on themselves to create their next activity. This causes them to want the guidance from the parent or teacher. While there are still children that find themselves independent, they may get bored because they don’t know how to entertain themselves. Kids need to find activities that they are able to do on their own. Things like drawing, simple building, or going outside to socialize or play with friends. Children need the time to be allowed to decide what they want to do, something that they are able to do. Giving them this time will help them reconnect with physical activities and not so much mental activities. When kids are doing their homework, and they seem to rely on their parents or teachers too much, you could give them a little time to themselves. In order to get them to think on their own without their parent saying â€Å"you aren’t doing this right† or â€Å"this is wrong do it again, let them work the assignment without any interruptions and eventually they will understand why they didn’t get the right answer at first and how they got the correct answer in the end. After they are done the parent or teacher could check their work and then tell them what they got wrong or right. This is important for the child so they can be able to learn on their own without needing the help from the teacher or parent all the time. These little techniques will come to the guardian as an advantage. Not only is the child engaging in the activity, but he or she is enjoying the process. It’s important to know what a child means when they say they are bored so they can be helped. Whether it’s tough to figure out or there is a very easy solution, in the end there will be a drastic change in the child attention skills. Boredom is a concurring epidemic in today’s society because of all the technology we rely on. Kids do not need to be exposed to all these advantages we have at a young age. Being able to rely on themselves is important in the early stages of life. Although sometimes kids say those words some parents hate to hear â€Å"I’m Bored†, it could have a complex meaning to it. Children may need attention from the parent or teacher, redirection of their school work, and some direction in completing projects and assignments. There are many ways to help children fall away from spending too much times playing computer games, or PlayStation games and allowing them to have the responsibility of choosing their own activities. Helping them move in the right direction in school work, whether they are not getting the challenge they need or simply needing that extra help starting an assignment will ultimately have a positive effect on their progress. Independent children will need the time to figure out the correct answer on their own. The guardian will also get a positive result from giving them that time to correct their issues. Children are all different, when they say they are bored, it could be something drastic or something ve ry simple. It’s up to the parent or teacher to decide what the next move is for the child.

Feeling like “Other” Essay Example for Free

Feeling like â€Å"Other† Essay I will be exploring a time when I felt like â€Å"other†, in this situation I was made to feel invisible, excluded and too visible all at the same time. In this situation I mainly felt excluded but nonetheless I felt all of the above. My husband is Nigerian and I am African American, he attends a Nigerian church and all of the members are Nigerian. Every time I go to church with him I feel as if I am too visible because I am the only non-Nigerian person there, yes we are all black but I know nothing about their culture and I do not speak their language. They often sing Nigerian praise songs and do traditional dances and when this is occurring I often feel excluded and invisible because it seem like it doesn’t matter if I’m included since I’m the only one who doesn’t understand what is going on. Because of this I very seldom go to church with him, it would be nice for us to go to church together all the time but it’s not comfortable to feel excluded or invisible. You wouldn’t think you could feel excluded or invisible around your own race but subgroups of the same race often have different cultures and traditions that the other doesn’t understand. In a lot of cases African’s who live in America feel that African Americans have acculturated into society which is â€Å"a form of assimilation wherein an ethnic or racial group or an individual takes on the cultural ways of another group, usually that of mainstream culture, often at the expense of traditional cultural ways†(2014). Being African American around Africans you often get a sense of ethnocentrism from this culture in regards to language, religion and behavior. Sometimes people are not aware that they are making the â€Å"other† feel uncomfortable or excluded simply because they don’t know how to include the â€Å"other†. Many people are not as culturally competent as they may think and this can cause a lot of discord between different  cultural groups. Unfortunately both groups have been marginalized, having diminished value, importance, contributions, or attributes. Because both groups notice cultural differences we feel the need to be guarded and defensive at all times. This does not help with communication and interaction between our cultures. One way for me to overcome this is exercising emotional intelligence which involves developing the ability to manage and appreciate differences. References (2014, November 1). Identity and Difference . Weekly Lecture. Lecture conducted from , . Harvey, C., Allard, M. J. (2011). Understanding and Managing Diversity, 5th Edition. [VitalSource Bookshelf version]. Retrieved from http://devry.vitalsource.com/books/9781269562744/id/ch01lev2sec22

For My Business Studies Coursework Personal Development Essay

For My Business Studies Coursework Personal Development Essay My business idea is a domestic cleaning service which I am providing in my local area of Doncaster. My service is called pink ladies and is a business which cleans offices and houses in the local area. The cleaning services which I am going to provide are: Domestic cleaning around home and offices Spring cleaning packages Packages with different aspect of cleaning Window cleaning Regular and one off cleans Daily/ weekly/ monthly Ironing and washing Emergency cleaning Brass cleaning Moving in/moving out cleaning Carpet cleaning My service will be providing trusted, trained and friendly staff. My service is for people who do not have time to clean, older people who cannot manage to clean, offices and busy working people. I have decided to do a cleaning business as they are little competition in my local area around the local area where I live for example Bessacarr, Cantley and Rossington. (See appendix). Due to this I thought this would be a good market as they are a lot of opportunities in my local area for business. I will use the money from my loan and the money which my grandparents have given me to set up Pink Ladies. My aims and objectives for Pink Ladies Aims I am setting aims so I can try and get what I want to achieve in the long run and what I want in the long run. Pink Ladies aims are: Increase market share- in the long run I want to try and be better then my competitors by getting the market share which is getting to be the highest in the market cleaning service. This can be done by doing advertising, having cheaper prices or the same price then competitors and training staff to provide a better overall service so more customers will come to Pink Ladies which will increase the market share. Maximum profit- When Pink Ladies is provide cleaning I want to get the maximum profit I can by getting the market share I will have more customer which will create more profit so I pay off my loans etc. By getting maximum profit, Pink ladies will be seen as a success. I will do this by advertising so people know about Pink ladies. Also trying to breakeven so I am making a profit and trying to beat competitors. I will maximum my success by making sure I monitor my competitors, make sure staff are well trained and provide a good quality service. I will get my customer involved with regular feedback to see how Pink Ladies can be improved. I will measure my sales by watching Pink Ladies market share and measure by profit by doing financial check ups to check my profit. Objectives An objective helps to set targets to achieve an aim. Pink Ladies objectives are: Maximum sales- This helps me achieve my aim of getting maximum profit as the more sales the more profit I will get. I will do this by advertising Pink Ladies and making sure I provide a good quality service so people recommend Pink Ladies so I can the most sales I can. To survive- it is very important that Pink Ladies survive as my business will not be successful and the money which I have put into it will have been wasted. I measure my survive with my breakeven and my cash flow forecast. I will achieve my aim of increasing market share as by achieve this is will be working my way up to the market share. I will achieve this by doing advertising and making sure that money is kept safe and recorded. To breakeven- I will need to breakeven to make a profit so this is important it helps me achieve my aim of maximum profit. I will do this by checking I am breaking even and making sure that I am doing advertising so people know about Pink Ladies. I must also make sure I charge the right prices. To expand to public or private limited company- By expanding it will achieve my aim of increasing market share. As by doing this I will be a bigger company which people are more likely to know about. I will do this by trying to let people know about my service Pink Ladies with advertising. To not get into unlimited liability-If my business fails I will get into unlimited liability so if I can pay off my debts, I will have to use my own possession. To make sure this doesnt happen I need to make sure that I check my finance regular so I met my aim of getting maximum profit. Run in a cost effective manner-By running in a cost effective manner, I will prevent waste by making sure waste is recorded and kept to a minimum with training with staff. By doing sure I will be able to make sure I do not spent any my profits on replacing waste. My other business ideas I decide to make two alternate business idea so I could research to see what would do better in the market. My first alternative idea- One of my idea for a business was a nail technician who visits people housing to do people nails who like to have their nails done at home or cannot get out. After doing secondary research (see research) they was too much competition around the Doncaster idea so it would be hard to try and get the market share and hard to get customer as they may already have a nail technician they like. For example of my competitors would be Bedazzled in Balby. My second alternative idea- My second alternative was a bouncy castle hire service for local people around Doncaster to provide events for parties and different events. After doing some secondary research I found in winter went the weather is cold it can affect sales which could affect if this business would be a success as less people have bouncy castle inside. This would mean I may not breakeven and not make much money. Materials are also very expensive to buy so it would take a lot of the money I have earning. I chose cleaning business of Pink Ladies as it can be done all year round in any weather, materials are cheap and they is little competition around Doncaster especially near the area I live. Primary research for Pink Ladies Primary research is getting information about a subject which is been collected and has not already been done. I did a questionnaire to 50 different people within different age groups. This is what I asked them. 1) what is your gender I asked equal amount of males and females so my results were fair as this would affect the people who I target my advertising on and the promotion I would do which would affect my marketing mix. 2) What age are you? I asked this to find what age group were more interested in my cleaning services. This would help the promotion and find the type of people I want to help me do my marketing mix. I mainly get results from people above 21 year old. 3) What part of Doncaster do you live in? Most people I asked live in: Bessacarr Cantley Bawtry Tickhill Sheffield Rossington Edentrope Adwick Thorne Hatfield Askern With these places except Sheffield as it is too far away, it will help me decide in my marketing mix the place which I am going to target my sales and promotion on. A lot of these are locally to my base on home. 4) Do you know any other cleaning company? I asked to find what my local competition is as this would help me watch out for them. They were: Poppies Diamond cleaning The feather duster PSS Done and dusted Star drops Help me see what prices they have on secondary research so I can decide on the price I will charge and promotion I will chose to beat my competitors. 5) Would you be interested in a cleaning service in your home or office? I asked this to see if they were any interest in the service which I was doing which related to my people in my marketing mix. Most people yes or maybe which is a positive sign as people may interest in my cleaning. It will affect my product in my marketing mix as it affect what service I provide. 6) Would you be interested in having cleaning in certain parts of the year for example Christmas time? Out of 50 people I question 38 of them said yes or maybe, this shows some people may be interested in my cleaning service being provided at special times. This affect the promotion I do at certain times of the year and the product I provide for this. It may mean offering special deals at special times of the year. 7) What kinds of jobs would you expect to be done around the home? I asked this to see what customers see a cleaner doing in their home and expect them to be like so I can could the product in the best quality. People said: Washing up Reliable, trustworthy, good hygiene Honest Dusting Hovering Cleaning surfaces Cleaning floors and hovering Spring cleaning General cleaning jobs Ironing By doing it will help me train my staff to be these things so customers do what they want and treat they well to create a good quality staff. This will affect my People at work and the product they receive. 8) What would be the most suitable time for cleaning to come and clean your house? A lot of the answer to this got the same results but more for morning cleaning. From doing this it shows that some people may prefer evening and this may affect the times could I could clean and the prices I charge for doing cleaning at night. It will help me find staff hours. 9) How much would you like to pay per hour for a cleaning service? By doing this it would help me decide on the price I will charge my customer per hour for my cleaning services. This could affect the people at work will what they get paid. I will decide my price with this and my competitions price. A lot of people would pay between 4.00- 5.00 pound but this may be too low for my costs. 10) What things influence you to a certain cleaning company? A lot of people prices and recommendation, this means I have to make sure that I create a good quality service so people are recommended to Pink Ladies as this will help my costs and get my aim of maximum profit. The price has to be similar to my competitors so people will pay it. 11) What physical environment you expect from cleaning service? I did this to find out what I could do to make Pink Ladies stand out from my competitors. This is what physical environment customer expect and I must train my staff to do: Friendly service Trustworthy Welcoming Good clean house Quality 12) How often would you want a cleaner to come to your house? The most common was weekly and 28 people would prefer it then. This will affect the promotion I do as I need to make I fit my regular customer in. It will also affect the price I charge them as they may want special packages for having regularly cleaning. 13) Would you be interested in special packages A lot were interested in the special packages as it is a way of saving money. 28 people were interested in this so this may be something to consider in my package deals. This will affect packaging and the products which I provide with the deals. From doing this questionnaire it has help me see what customer want a cleaning service so I can work my Pink Ladies business around this so I give the best service I can. Secondary research for Pink Ladies For my first bit of secondary research I found out by going on yell.com where my competitors are in my local area. This would help me as I found by ringing up the service which they provide and the prices they charge. This would help me decide on the services to often my customers and the prices to charge. This will help with my marketing mix. I have found my top five competitors and have found out their prices and the service they often. (see map in research) Company Service offered prices location Poppies Weekly/monthly/fortnightly cleans, one off cleans, spring cleans, carpet cleans, brass silver, emergency cleaning 8.00per hour Bessacarr PSS Tailor made programs, window cleaning, spring cleans, packages, weekly and monthly cleans 7.50 per hour 61 boughton road, Bessacarr The feather duster Washing and ironing, one off cleans, daily weekly, monthly 7.75 Thorne Maid to clean Weekly/monthly cleans, ironing, one off cleans 7.50 Town centre Stardrops Weekly/Daily cleans, ironing, one off cleans 7.50 Conisbrough From looking at my competitors I have found that poppies is my biggest competitor as it provides the most service, it is a national company and they are two cleaners working in the area. This means I must make sure I provide the same service and more so I look better then my competitors and the price will be cheaper or the same as my competitors. I am going to try and provide more service then poppies. In my marketing mix it will help me decide my price and the product I will provide in my marketing mix. I also look on poppies website to see how they persuade people to having cleaning done by them. I found that they say about the physical environment which is expected from them when cleaning which are the same which I found out from my questionnaire. I am going to make sure I promote this. (See research for website) To look at some more secondary research I decide to go on national statistics.com to look at the population and income of people. From looking at income and wealth I found that more people are earning more money which means more people can have the luxury of a cleaner. With wealth rising and longer hours at work, it means more and more people will need cleaners in the future. This affect my price which I charge due to how much people can afford and who I promotion and advertising my cleaning to. Household income is growing.(see research) I also looked at the population rate which is also going up which means more people in the world, more people who will want cleaning being done then pervious years. This will affect how many staff I have (people) and the amount of hours and the price I charge. Comparing the service which are offer between Pink Ladies and it competitors These are the service which I am offering as part of Pink Ladies: Domestic cleaning around home and offices Spring cleaning packages Packages with different aspect of cleaning Window cleaning Regular and one off cleans Daily/ weekly/ monthly Ironing and washing Emergency cleaning Brass cleaning Moving in/moving out cleaning Carpet cleaning Poppies as my biggest competitors provide these service except: Ironing and washing Packages deals Cleaning around offices Spring cleaning packages. Other services which my other competitors offer are the normal cleans and washing and ironing. BY providing more service it makes me stand out from my competitors as I have more choice so customers are more likely to come to me. My Proposal for Pink Ladies From doing my primary and secondary research I have made proposals on my service from talking to potential customers and looking at competitors. My biggest competition is from poppies which are in my local area of Bessacarr. I need to make sure I do promotion within my marketing mix so people know about the service I am providing. This may going to promotion in areas such as carcroft where they are no local cleaners. To make sure I am up to date with my competitors I will provide the same services and more service so I am more update and people come to my cleaning services. Due to the great variety in services. I must give the same physical environment which I found from my questionnaire and poppies website. I need to charge the same price as my competitors so my prices are not too high and try and be the lowest price in the market as people want cheaper prices shown when asking in the questionnaire I will use my questionnaire and my secondary research to make sure I decide correctly when doing my marketing mix. Market strategy for Pink Ladies This the strategies I will use to try and get the market share. For my market strategy to get the market share I am going to provide the service which my competitors offer so people are more likely to Pink Ladies as more service are offered. I will offer unique package deals so I look more up to date then my competitors. Another market strategy I am using is targeting area where competitions are not base to try and get customer from there, as this is how I will build my market share by promoting in the paper and leaflets to try and get customer and build my market share. I am also going to try the cheapest price of my competitors of 7.50 so people come to me as I am cheaper which will help build up my market share. Marketing mix of Pink Ladies A marketing mix is tactical components of a marketing plan. I am going to be looking at 6 p s of the marketing mix. Price- is what I am going to charge for my service for cleaning people houses. When looking to the research I did, I found from my questionnaire that People wanted to pay between 4-5 cleaning per hour however from secondary research I found that my competitors were charging between 7.50 and 8.00. When also looking at the profit a would make for 4.00- 5.00 I would not make a profit as it is my costs. So I decide to go for the lower price that my competitors changes which is 7.50 which is the cheapest. This will still make people come to Pink Ladies as it is the cheapest cleaning business. Packages will be charge per hour as well with two things done in the hour e.g. Carpet cleaning a room and certain cleaning. Place- this is where the goods are sold or services are placed. From doing my questionnaire I found out where people live in area of Doncaster to give me the place where my cleaning could be done. However in my secondary research I found where my competitors are situated so I could promote and get customer from area of Doncaster where not many cleaners are. I decide to try and get customer from carcroft, adwick, rossington and cantley. I am not buying any premises as I do not need one at the moment as they is only me to start with, I am going to use a home office at home. In the future I may need premises if Pink Ladies expand for staff breaks and for people book our cleaning. In the future I would try and situate near my local area as Bessacarr so I am near where I am hoping my customers will be around rossington from when I found out in my secondary research. I also would need to think about be near cash and carry as this would save money in petrol. If I bought a property in the fu ture, I would get a mortgage and spent about 50,000 on premises. This will depend on the housing and shop pricing at the time. Packaging- packaging can be packaging on a good but I am using package as a service. This is where you include two things together for a special deal.I will use packaging when doing my package deals. I research this in the primary research by asking if people would interest in package deals, I got a good response. From my secondary research I found that not other cleaners provide package deals, which makes my service unique and stand out from my competition. The package deals I would do is for example carpet and certain cleaning in the hour for 7.50 but would depend on the size of curtain or room. This would mean a person doesnt has pay for cleaning but certain jobs around the house. These may be common in certain times in the year as in my primary research a lot said they be interested in cleaning at special times at year such as Christmas. Product-this is the service which I am providing or if could be the product which I am selling. From doing my primary research I found if people would be interested in my service or workplace where I got a good response where a lot of people said no or maybe. I also ask when jobs would be expected by a cleaner. This and my secondary research of finding out what service by competitors decide, I decide to offer more service or the same so I am at the same stage as my competitors. These are the service which I will be offering: Domestic cleaning around home and offices Spring cleaning packages Packages with different aspect of cleaning Window cleaning Regular and one off cleans Daily/ weekly/ monthly Ironing and washing Emergency cleaning Brass cleaning Moving in/moving out cleaning Carpet cleaning From doing this research I can provide these service which my competitors do not provide such as cleaning packages. Promotion-This is tools to help promote a product or service to persuade people to buy the product or service. From doing my secondary research I found that people are attractive to certain cleaning company due to with the price and recommendation. This is why I need make sure I giving the best quality service at the lowest price. I need promote my cleaning service, Pink Ladies to make sure that people know that a new service and available. I will use this using leaflet through people doors in area which I am targeting, cantley, rossington, carcroft and adwick. I am going advertise my service through the paper every week to make sure people know about my service and the service which I provide. From my secondary I found that my biggest competitor poppies using persuade about the service they provide such as trustworthy, I am going to do this in my advertising to be at the same stage as my competition. By doing special package deals instead just cleaning, this one of the promotion I w ill be doing where I do two jobs such as carpet cleaning and curtain cleaning for 7.50 in a hour or two instead of a person getting their house cleaned. Physical environment- this is the physical environment which a cleaning service is given. This could be the feel of the service and an environment which a customer expects. From doing secondary research I am using my competitors ideas of the physical environment they expect from cleaning. These are things like trust and friendly. In my primary research I also find that the customer wanted these things out of service for a physical environment from cleaning: Friendly Trustworthy Welcoming Good environment Good cleaning Good quality These are things I will be using to make sure that customers feel like the environment around them is to a good standard. People-People is the people within a business such as staff; I need to make sure that my staff provides the physical environment customers want from cleaning. This will when having staff in the future. I found this out from my primary and secondary research about what people what out of a business. For this staff will need training when I get staff in the future when I expand. Further explanation of place- At the moment Pink Ladies will be ran from home as they is no need for a place as it is not a big enough company jet. When Pink Ladies expand I will need a place where my customer can come and book, and office work can be done from a central point. If I was to get a shop where I could run things from, I would spent 100,000 pounds and try and get a place in the local area where I started or in town. Town is more direct for customers for customers to get to however it depend if they is a property available at my price range. It would be connivance in the town centre as customer and staff would be able to access it easily however I would need parking available to store company vans and cars when not being used and for staff to gain easier access. I would provide a place where customer can come and inquire, and be able to employee people to do paper work and equipment can be stored. This depends on how well Pink Ladies do as they need to expand before they d o this. SWOT analysis of Pink Ladies A SWOT analysis is helping manage the risk of making decision and help see what a business current position is in. Strengths This is something that a business performs effectively and it is strong in it. These are the strengths of Pink Ladies: Provides Package deals different from competitors which make Pink Ladies stand out as it is a unique selling point. High quality service due to the training the cleaner receive and what and how the services are provided. High level of customer service- customer come first Effective promotion within the package deals as people are attractive from doing my questionnaire. Weaknesses This is where a business is performing poorly and not effectively. These are the weaknesses of Pink Ladies: Restricted service sure to the expensive of equipment e.g. One carpet cleaner. Low sales when the customer base in growing. Opportunities- this is the business could take advantage of in the future. These are the opportunities of Pink Ladies: Expanding when profit is made, with more available staff to clean to make business increase market share Technology development means better equipment which improve services New markets as more people are working longer hour and getting more money so do not have not have time to clean and can afford it. Product extensions when more equipment is bought. Threats This is a potential problem within a business in the future. Pink Ladies threats are: A lot of competitors within the cleaning industrial and people are setting cleaning company all the time Poppies have a high market share New legislation to do with staff and materials may affect the business in the futures PEST analysis of Pink Ladies This is where a business analysis the external macro environment, looking what might affect the business from the outside. PEST is made up of political, economic, social and technology factors. Political factors- These are government regulation, legal issue and laws which a business such operate under. The factors which may affect Pink Ladies are: Employment laws- In the future when I expand and get staff, employment laws may affect Pink Ladies as I have to consider employment laws such as minimum wage and hour people are allow to work. I need to make sure that no one id discriminated through my workplace. This could affect Pink Ladies as training will need to be done about discrimination and more money may need to pay for more staff. If the minimum wage goes up, I will lose profit as I will have to pay for wages Environment regulation- As Pink Ladies using chemical within the business, I need make sure they are dispose of correctly and control. This will affect Pink Ladies as more money spending on making sure some substance are taking to dumping sites etc. this well cost money in petrol and training staff how to get rid of certain substances. National insurance and Tax- When I come to end of Pink Ladies working year, I will have to pay a total amount of tax if a make a certain amount of profit. This will affect Pink Ladies as I will have to use money for taxes out of the profit I make. Economic wealth-These are the purchasing power which could affect the business and customers. These are the affects which would affect Pink Ladies: Economic wealth-This is depended on the customers and how much money they have to spent. If wages increase then more people are likely to have cleaners as they have more money to spend. However if wages go down it will mean less people will have money to hire cleaners. VOT-This tax with is added on to certain which are buying. If VOT goes up then it will affect Pink Ladies stock prices as they will have to pay more and things petrol will be more. However if they go down it will mean Pink Ladies has less money to spent Social factors-this is demographic and culture aspects. This affects the customer needs and wants which could include age distribution. Social factors could affect Pink Ladies by: Population growth rate- If the birth rate is rising in the UK, this means they will be more people in the world who may want cleaning which means they would be a better demand. However if the population lower it would mean that they would be less demand for cleaning. Emphasis on safety- This could be social factors which emphasis on cleaning and safety. This may cleaning may not seen as safe so it may be hard to find staff due working with chemical. This means it is important that I protect my staff from any dangers. This may more money spent on training and making sure staffs are safe. Technology factors- this relates to technology which is available. This could affect Pink Ladies as: Rate of technological change- When changes to technology occur, this may means spending money keeping up to date with the latest technology as my competitors may provide a better service them me due to better technology. This may mean Pink Ladies spending money to keep up to date. Latest technology- If Pink Ladies can afford the new technology or not, people are more likely to go to service with better technology which could cause problems with losing customers.

African-americans Segregates Themselves :: essays research papers

The argument that African-Americans segregates themselves from other groups is not a valid argument. It is not partly because of history, since municipal ordinance in the early 1900's determined where African-Americans could live, which are now considered ghettos. A reason why this ordinance was in existence is because Chicago is an older city that grew during a time when racial struggles were occurring. This history is what gives Chicago a high index of dissimilarity, which means that there is a high level of segregation between races. There is a long history of segregation between whites and African-Americans in Chicago and thus the old ghettos were never integrated into the city and probably will never be. There are also illegal practices that occur today that were started when signs of discrimination became relevant in the early 1900's. In this era realtors would not show African-Americans houses in a white neighborhood, and if blacks were shown houses, the banks would not approve loans for the houses. Even today, blacks who live in a predominately white neighborhood are harassed and their houses are vandalized. The long history of discrimination, especially in Chicago, show that blacks don't segregate themselves, but instead other racial groups began segregating against them a long time ago, and still are today. 2) It would not be a very viable strategy to subsidize two retail stores in this region. First off in LA there are eleven suburban activity centers(SAC's) within 20 km of the CBD, as seen on MAP2. By definition activity centers contain a high concentration of retail stores. With a large portion of the area around the CBD being occupied by SAC's, which have a high concentration of retail stores, adding more stores would only lower the threshold population of the other stores and give the new stores a low threshold population. Adding two stores to this area will probably not bring in other stores like the city would like to see happen. As we saw with the Forest Fair mall example, the Cincinnati area already had a surplus of stores, when the new mall was created, there wasn't enough households to support the added stores. The city would like to see more stores come to the CBD, because this means more taxes and other amenities that go along with an enhanced image of successful retail stores. But eventually at least two stores would shut down, because of the deficit of households.

The Met :: essays research papers

HICQUITAS: Hey..Sorry! My computer keeps freezing on me and then shuts off, it's so stupid NIKNSTYN99: hehehe NIKNSTYN99: sounds like mine when its sick CHICQUITAS: Yeah...Well mine must always be sick then. NIKNSTYN99: hhehe NIKNSTYN99: how much fun did you have on fri CHICQUITAS: Tons of fun...I'd go back in an instant! CHICQUITAS: I'm glad you talked me into going...Not in the bad way NIKNSTYN99: see:-D i knew it. NIKNSTYN99: its really a play to just goof off NIKNSTYN99: thats why i like it NIKNSTYN99: i think everyone had fun CHICQUITAS: I Know, but still I think that I wouldn't really like the bigger clubs like excite or maybe it is excell where people are all rolling and crap...I don't like crowds, so. yeah I think everyone had fun too, but I thought Jami and Kyle were a little quiet towards the end or middle NIKNSTYN99: yeah i know, they got boring. i wanted everyone to constantly have fun and stuff but they were sometimes killing it, but not bad. CHICQUITAS: No not at all...atleast they didn't kill everyone though that is what counts NIKNSTYN99: i am sore right now from all that NIKNSTYN99: yeah CHICQUITAS: I know! I thought I was just out of shape or something...and I was with Rich yesterday and we both agreed we kinda felt like crap yesterday like run down and achey and like light headed! NIKNSTYN99: dang i was just sore not all that NIKNSTYN99: hey guess what CHICQUITAS: I don't know what it was.. what? NIKNSTYN99: someone left me some kind of love song on my voice mail last nite and i dont know who it was. CHICQUITAS: Really! Well, was it sung by a person or like soemone famous? NIKNSTYN99: it was kind of an old song i think. i dont know, but i think i heard jami and kyle in the background for like a second.....but i called them and they said they didnt and i told jame ill ring her neck if i found out it was you. CHICQUITAS: It probably was...That was my first guess that it would be them...it seems like they do things like that to you! NIKNSTYN99: yeah those little shits CHICQUITAS: LoL! NIKNSTYN99: they like to mess with my emotions NIKNSTYN99: to me thats low CHICQUITAS: I know, it is! Hey~I have a question: NIKNSTYN99: jami was like......maybe it was julie CHICQUITAS: Do you ski or snowboard? NIKNSTYN99: what NIKNSTYN99: never have CHICQUITAS: Really! Does kyle or Jamie? NIKNSTYN99: i dont know CHICQUITAS: She would do that just to make you think it was Julie though... CHICQUITAS: Oh.

Explain the characteristics of assessment for learning Essay

Assessment for learning focuses on the learning process and how to improve a child’s academic progression, finding out where pupils are within a learning range, where they need to go and how best to get there. A variety of assessment for learning strategies can be used to aide children in their learning and these can be adopted by teachers to gain an understanding of what has been achieved and what next steps will be required to take a child’s learning forward. Typical characteristics of assessment for learning are; †¢ Enable teachers to plan the next stages in a child’s learning to ensure individual progress. †¢ Provide a consistent whole school approach that encourages teaching and learning. †¢ To make sure that pupils are actively involved in lessons from the very start. †¢ Helping pupils understand and know the standard of work that they are aiming for in class by asking questions of themselves i.e. â€Å"what have I learnt?† ~ â€Å"what could I have done to improve on that piece of work?† †¢ Providing constructive feedback that will help pupils identify improvement and by also educating pupils in self assessment methods in order to ascertain areas for development . †¢ In order for teachers and pupils to play an important role in facilitating learning experiences then there must be an element of active listening from both child and teacher. †¢ Have faith that every child can progress in contrast to earlier achievements they had made. †¢ By recognising that enthusiasm and self esteem which is vital for effective learning and progress will be increased by using effective assessment methods. †¢ In order for pupils to understand where they are in their learning they should be encouraged to think, ask question and work together in groups as this will allow them to evaluate their own understanding. †¢ Pupils should be encouraged to connect their learning to other lessons, topics or life outside of school.

Succubus Revealed Chapter 11

It was hard leaving Seth's side in the morning. We'd had too few nights together recently, and each day that passed only served to remind me I was that much closer to the transfer. Lying in his arms, watching him sleep in the early sunlight, I thought back to what he'd said about Andrea getting better. If that was true, if she was healing, then there was a chance the ties keeping Seth here might lessen. I felt selfish even thinking that way, but surely it wasn't too terrible a thing to wish we could all get a happy ending. After a leisurely breakfast, Seth and I went over to the Mortensens'. He was on babysitting duty while Andrea went to a doctor's appointment, and I was there to pick up Brandy. Chaos met us at the door, and Brandy practically flew outside, breathless and laughing. â€Å"Don't go in there,† she warned me, after I gave Seth a quick kiss good-bye. She and I headed toward my car. â€Å"It's crazy. Mom and Dad slept in, and Grandma let Kendall and the twins ‘help' with breakfast.† â€Å"What are they making?† â€Å"Waffles,† she said. â€Å"From scratch. I don't know which was scarier: Kendall mixing the batter or Morgan and McKenna on duty with the waffle iron. They set the smoke detector off twice.† I couldn't help but laugh as I pulled out of the driveway. â€Å"And you and Kayla didn't help?† â€Å"No way,† Brandy replied. â€Å"I stayed away from that mess, and Kayla was in one of her silent moods today.† â€Å"Aw.† I kind of wished now that I'd taken a moment to go inside. Tiny Kayla had a special place in my heart. Though she was better than she used to be, she still had a tendency to simply watch her world without a word, and it could be difficult coaxing conversation from her. Some of this was shyness, and some of this – I suspected – was from the fact that Kayla was psychic. Her skills were still undeveloped, but she was sensitive to the workings of the supernatural world, which I had to imagine would make anyone of any age silent at times. â€Å"She'll be fine. She loves waffles.† Brandy smiled, and I was happy to see her so upbeat for a change. She shouldered just as much stress as the adults. â€Å"If any actually get made.† We drove downtown, and I quizzed Brandy about what she was looking for in a dress. She had little to offer, which was both charming and kind of heartbreaking. Brandy wasn't a tomboy, but with all of her family drama, dresses had been understandably off her radar. In fact, when her face lit up at all the downtown lights and decorations, it became clear that family had really been the only thing in her life recently. â€Å"I haven't seen any of the holiday stuff this year,† she told me, gazing out the windows. A pang in my heart reminded me that this would be my last year to see Seattle in all its holiday finery. â€Å"We usually always come down here so that the girls can see Santa. There's been no time.† â€Å"The girls haven't seen Santa?† I asked, snapping out of my moment of self-pity. â€Å"That's not fair, especially considering I see a little too much of him.† It made me wonder how many drinks it would take to coax Walter into a house call. It also convinced me more than ever to make this a special day for Brandy. I couldn't expect her not to worry about her mom, but today, with Andrea on the mend and Seattle's shopping wonderland ready to explore, Brandy was entitled to worry just a little less than usual. She deserved to think about herself. I took her on a whirlwind tour of designer stores, chastising her for looking at price tags. I wanted this to be about more than the dress itself. I wanted her to have an experience, to feel like a princess. I made sure the salespeople were falling all over themselves to help her, which wasn't always so easy to do at such a busy time of the year. Brandy's radiant expression told me it was worth the effort, and we finally hit gold at our third store, finding what was unquestionably the dress. It was made of dark pink satin wrapped around to create a sheath silhouette that could still show off her figure without being pornographically tight. Satin flowers near the top added a whimsical edge, and the straps and knee-length made me feel it wouldn't get her kicked out of a church function. We spent the next hour finding the perfect shoes and jewelry for it, and although each new purchase clearly made her uneasy, she stopped questioning me about the cost. She didn't know about Margaret's f unding, but it had long since been spent. Exhausted and triumphant with our purchases, we went to lunch at an Italian restaurant frequented by other ladies of leisure. It was inside a larger, elegant shopping complex, and just as we were about to enter the restaurant, I saw a familiar face emerge from a nearby store. Something in my chest clenched, and I spoke before I could help myself. â€Å"Doug!† It took him a moment to figure out who'd called to him. When he did, a series of emotions played over his face. I wondered then how the encounter would have been different if Brandy hadn't been there. Would he have even acknowledged me? Maybe. Maybe not. But Brandy's presence guaranteed politeness. No matter how angry Doug might be at me, he wouldn't snub her. â€Å"Kincaid,† he said, strolling over to us. â€Å"And little Brandy. How's it going?† â€Å"Good,† she said cheerfully. The two of them, I realized, could have been related if Seth and Maddie had ended up getting married. The weird fallout from their breakup hadn't had as big an effect on Brandy as the rest of us, though, and she was genuinely happy to see him. â€Å"We're shopping.† He favored her with a smile, and I wondered if he was avoiding eye contact with me. â€Å"Last minute Christmas gifts?† he asked. â€Å"Not a chance,† I said. â€Å"This is all for Brandy. She's going to a dance tonight.† â€Å"Oh, I see how it is,† he said. â€Å"Getting ready to break some hearts for the holidays, huh?† She turned bright red. â€Å"No! It's at my church!† Teasing girls was familiar and easy territory for Doug. â€Å"Yeah?† he said, forcibly keeping a straight face. â€Å"Then why are you blushing? Church boys' hearts break just as easily as us sinners', you know. I'm sure you'll leave a trail of hundreds in your wake.† â€Å"No,† she protested. â€Å"Not hundreds – â€Å" â€Å"Just one?† he asked slyly. Brandy looked to me for help, and I laughed. â€Å"I knew there was someone.† â€Å"You guys are terrible,† she said, though she didn't look that upset. â€Å"Can I go put our name on the list?† â€Å"Sure,† I said, still laughing. But the instant she was inside the restaurant, Doug's playful manner vanished. â€Å"Well, I've got to go,† he said, starting to turn away. â€Å"Wait, Doug, I . . .† He looked back at me, but I was at a loss. What could I say? That I was sorry for sleeping with his sister's fiance? That I was sorry for lying to all of them and breaking her heart? How could you apologize for something like that? â€Å"It . . . it was good to see you,† I said at last. â€Å"You too,† he said, though he didn't sound convincing. He nodded toward the restaurant. â€Å"And her. I hope she has fun.† â€Å"Me too. She deserves it, what with everything else going on.† He had attempted to leave again, but my words made him pause. â€Å"How's her mom?† I shrugged. â€Å"Good days and bad days. It's up and down. . . . sometimes it seems hopeless, sometimes it's like everything's fixed. Wreaks havoc on everyone. . . . you just can't assume anything, you know? She's having some good days right now, but it's been a hard road for all of them. We just never know what's going to happen next and have to hang in there as best we can. I'm trying to help, but I don't know. . . . I don't feel like it's enough. But what could be?† I promptly shut up, realizing I was rambling. Doug said nothing, his dark eyes studying me for several heavy seconds. Then, his gaze shifted to Brandy, speaking to the hostess, for a few more moments before returning to me. â€Å"You're a good person, Kincaid,† he said softly. And this time, he did leave. Nothing else he might have said could have surprised me more. In all the imagined conversations I'd had with Doug, I'd expected frigid politeness at best – and that had seemed like a long shot. More often than not, I'd envisioned him telling me terrible, hurtful things, things I deserved. As much as a secret part of me yearned for him to forgive me so that we could be friends again, I really didn't think I deserved that forgiveness. I watched him walk away until Brandy stuck her head out from the restaurant door and called that they had a table. Despite how pensive my meeting with Doug left me, I was still able to enjoy the rest of the afternoon with Brandy. We were both in good spirits when we arrived back at the Mortensen home, and mine soared even higher when I saw Seth's car in the driveway. I hurried inside, eager to see him, only to have my mood shatter when I saw his face. Margaret and Terry wore similar expressions. Brandy, normally so observant, was too keyed up over her purchases to notice that there had been a significant mood shift in the house, compared to the bubbly chaos of this morning. â€Å"We had such a great time,† Brandy told them, face shining. â€Å"I got the best dress.† Margaret gave her a tight smile. â€Å"Why don't you try it on for us?† Brandy didn't need to be told twice, and Kendall and the twins followed her uproariously to the bedroom, offering to â€Å"help.† The instant they were gone, I turned to the adults. â€Å"What happened?† â€Å"Bad prognosis at the doctor's,† said Seth, when no one else spoke right away. â€Å"But she was improving,† I argued. I looked at them all for confirmation. â€Å"Right?† â€Å"We thought so,† said Terry. â€Å"At the very least, she seemed to be feeling better. But in these situations . . . well, cancer tricks you that way. It's why people go so long without ever knowing they have it. She woke up feeling bad this morning, and the doctor confirmed our fears.† I was kind of in awe at how calmly he managed to deliver that. I wasn't sure I could have without breaking down. Honestly, I didn't know how he'd been able to handle any of this with as much strength and determination as he had. If this were happening to the love of my life, I was pretty sure I'd crawl into in a corner and cry. Or would I? Looking at Seth, at those beloved features and compassionate expression, I suddenly knew that wasn't true. If the one I loved needed my strength, then I would give all I had within me. â€Å"We're not telling Brandy yet,† said Seth. â€Å"We're not going to keep it from her, but we figured it would be best to wait until after tonight.† I nodded slowly, having no words. I was usually so quick with a quip or soothing line, but what response could I make to that? Especially when, moments later, Brandy came bounding back down the stairs in the pink dress. Each twin held a shoe, and Kendall carried the glittering chandelier earrings we'd found just before lunch. I was reminded of Cinderella's mouse retainers. Brandy's tastes had been foremost in my mind while shopping, but I'd also had half an eye on what I thought her family would approve of in fashion. As she spun around for them, however, I realized it didn't matter. I could've brought her home in rags, and they would've loved it so long as she wore the look of radiance on her face that she did now. That was what sold it, one spot of pure joy in the dark cloud that kept hanging over this family. The adults were too overcome with emotion to speak, so Kendall did it for us. â€Å"Doesn't she look like a princess?† She kept trying to smooth nonexistent wrinkles out of the skirt, much to Brandy's dismay. â€Å"I want a dress like this.† Morgan sat down on the floor and tried to forcibly push the shoe on Brandy's foot while she still stood, furthering my Cinderella images. McKenna joined in as well, and both nearly succeeded in knocking their older sister over. â€Å"Well?† Brandy laughed. â€Å"What do you think?† â€Å"It's beautiful,† said Margaret. â€Å"You're beautiful,† said Terry. Having successfully dislodged the twins, Brandy stepped into the shoes, flushing under the praise of her family. â€Å"I hope I don't fall in these. How stupid would that look?† â€Å"I don't think anything could make you look stupid,† said Seth. â€Å"You're perfect from head to toe.† â€Å"Okay, you guys,† said Brandy, growing embarrassed. â€Å"Now you're just pushing it.† The â€Å"head to toe† comment suddenly reminded me of something. â€Å"Oh. I won't be here to do your hair. I have to go to work soon.† At that moment, calling in sick seemed like a reasonable idea. Nothing seemed more important than giving her a perfect night. â€Å"That's okay,† said Brandy. â€Å"I can do it. Or maybe Mom can.† â€Å"She's been kind of tired today,† said Terry neutrally. â€Å"But I know she'll want to see you before you leave.† â€Å"I can do a French twist,† said Margaret, surprising us all. â€Å"If you want to wear it up.† â€Å"Will you show me?† asked Brandy. Margaret nodded. â€Å"Sure, let's go upstairs.† Before they did, Brandy paused to give me a giant hug. â€Å"Thank you so much, Georgina. For everything.† They went upstairs, followed by the littler girls, all of whom thought there was nothing so wonderful as dressing up their older sister. Actually, I realized, that wasn't entirely true. Not all of them felt that way. â€Å"Where's Kayla?† I asked. She hadn't been in the entourage. Terry sighed and ran a hand through his hair, in a way similar to what I'd often seen Seth do. â€Å"In the living room, I think. She's been out of sorts today. Sometimes I think she can figure out what's going on, even when we don't tell her.† With Kayla's abilities, I didn't doubt it was true. I remembered Brandy saying Kayla had been in a â€Å"silent mood† since this morning and wondered just how much of her mother's illness the little girl was in tune with. I left the brothers to seek her out and found her curled up in a corner of the overstuffed sofa, making herself so small that she was almost lost in the cushions. â€Å"Hey, you,† I said, sitting down beside her. â€Å"How's it going? Don't you want to see Brandy's dress?† Kayla shifted her face, looking at me with huge blue eyes. â€Å"Georgina,† she said. â€Å"You have to make it stay away.† My thoughts were on the dress, so it took a moment for me to follow what she was saying. â€Å"Make what stay away, honey?† â€Å"The Darkness.† There was something in the way she said the word that let me know she wasn't referring to shadows. When she said â€Å"Darkness,† I could feel the personification in her word, the looming threat of something – or someone – tangible. With a pang, I remembered that Kayla had been able to sense Nyx when she'd escaped her angelic captors. I leaned toward Kayla, glad Seth and Terry were preoccupied. â€Å"Kayla, are you talking about . . . about the creature you felt before? The one you could sense on me?† Nyx's return would be a complication I most certainly didn't need in my life right now. She shook her head. â€Å"A different one. The Darkness comes here, to my house. To see my mommy. Will you make it go away?† â€Å"Is it here now?† I asked uneasily. â€Å"No. Just sometimes.† â€Å"How many times?† Kayla thought about it. â€Å"Two.† A cold feeling crept over me. â€Å"Was last night one of those times?† She nodded. â€Å"Have you seen it?† I asked her. â€Å"No. But I feel it. I can tell where it's at when it's here.† She peered at me beseechingly. â€Å"Will you make it stop?† I had no clue what this Darkness was or what I could do to stop it, but theories were running wild in my head. I kissed her forehead. â€Å"I'll do what I can, baby. I promise. I've got to leave now, but I'll see what I can find out for you, okay? We'll make sure the Darkness doesn't come back.† Like the flip of a switch, Kayla's whole demeanor changed. Whereas she'd been sad and withdrawn moments ago, she was now beaming and hopeful. All that faith – in me. With my empty assurance to take on something I didn't understand, she was able to put aside all of her fears and worries. All was right in her world now, thanks to me. She put her arms around me and kissed me back, and I felt like my heart would break when I finally untangled myself from her. Holiday cheer was calling, as well as a burning need to suddenly talk to Roman. Seeing as how we kept missing each other lately, I sent him a text with a reminder of when I'd be home tonight and that I had important information for him. He was so caught up in his conspiracy theories that I wasn't sure if he'd want to make time for what he'd probably see as a little girl's fantasies. Kayla's perceptions – despite her difficulties in articulating them – had proven accurate before. I didn't know what she was sensing this time, but if there was a force inside the Mortensen household, I intended to stop it.

Studies of Religion One Unit Hsc – Secularism Speech

What is secularism? Secularism is the belief that religion should not interfere with or be integrated into the public affairs of a society. Oxford dictionary defines â€Å"secular† as â€Å"concerned with the affairs of the world, not religious or spiritual† so in this sense all civil government is â€Å"secular†. The only civil governments that are not fully secular in this sense are Vatican City and some fundamentalist Moslem states. The governments of all the major countries in the world – including Australia, the USA, Great Britain, New Zealand, Italy, India, etc are all secular governments.There are multiple factors which have contributed to the decline of religion's relevance for the integration and legitimation of modern life. The increasing pluralism and materialism of society alongside society's increasing individualism and dissatisfaction with traditional religions are major reasons for secularisation. This trend is most evident in the significan t increase in the number of people responding â€Å"No religion† in the census alongside an overall decline in the Christian figures recorded in the census Interfaith Dialogue and growing secularism.Since World War II, Australia’s population has grown and become more diverse and Australians have become more secular in nature. Secularists believe that people are comfortable without the reference to God in their lives. There are a number of reasons for the increase in secularism in Australia; these include increasing pluralism i. e. the acceptance of all religions as equal; individualism and materialism – spirituality may be overlooked when power, looks, possessions and fame are offered instead. What Impact did Secularism have on the Religious landscape of Australia post 1945?The rise of secularism has led to both a drop in the numbers of people regularly attending religious service. In 1947 only 0. 3% of the population classified themselves as having â€Å"No Re ligion†. However, in 1971 the instruction â€Å"if no religion, write none† was introduced into the census. This saw a seven-fold increase from the previous census year in the percentage of persons stating they had no religion (0. 8% in 1966 to 6. 7% in 1971). Thus many people who would have previously fallen under the â€Å"Not Stated† category were now included. Since 1971 this percentage has progressively increased to about 16. 5% in 1996, with a dip to 15. % in 2001. The 2001 census figures reveal that Christianity is still the numerically largest religious tradition in Australia accounting for 68. 0% of the population. However, there has been a significant decline in the percentage of people affiliated with Christianity. Furthermore, of those claiming affiliation there has been a decline in the regular attendance of religious services. The ongoing decline in most Christian groups as a percentage of the population is due to increasing secularization as well a s other factors such as dissatisfaction with traditional religious movements, aging membership, and a lack of migrant intake.Effects of secularism †¢Loss of religious values. †¢Lack of religious church practice – civil marriages, non religious funerals, shopping malls (the new cathedrals) †¢Seeking alternative â€Å"religions† or â€Å"forms of spirituality†. †¢Social standing of clergy/church – trustworthiness †¢Political social action – Marxism, Green Movement etc. †¢Influence of scientific humanism, economic rationalism †¢Rise of New Age Religions which focus on personal satisfaction, wealth, self help groups, happiness, mind and spirit exhibitions, personal meditation, affirmation environmental â€Å"sit – ins†. These have all attained quasi religious status.

He Repairing Jobs That Fail to Satisfy.

1. Introduction Analysis of the article, we have a certain understanding of the Repairing Jobs That fail to Satisfy. The report focuses on how DrainFlow can improve in three areas: job structure, incentive structure, and hiring practices. The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. Goal and RecommendationsThe goal of this proposal is to provide recommendations for a new job structure, a new incentive structure, and new hiring practices. The job structure recommendations will allow for more cross training between office workers and service providers. This will enrich all jobs at DrainFlow by adding different tasks, autonomy, and feedback. The new incentive structure will allow for flexible benefits and recognition. This is designed to motivate employees and improve customer service. Lastly, the new hiring practices will provide a repeatable solution for finding a cohesive set of new employees. . Satisfaction The job characteristics model offers such a framework. It identifies five primary job characteristics, interrelationship, and impact on employee productivity, motivation, and satisfaction. (Hakman, Lawler, 1994) The present system of job design may be contribution to employee dissatisfaction; the most important reason is from the interrelationship, according the figure from the essay, we can know the lowest satisfaction parts are the interactions with the employees’ supervisor and the company asked them to do the work.Therefore, after our group analysis we think the important with employees’ dissatisfaction of reasons are the interactions and motivation problems. Frome the essay we know DrainFlow company’s employees working in four basic jobs categories, plumbers, plumber’s assistants, order processors, and bulling representatives. That is a very good team to make the response with customer's demand, all the works division very clearly, through it customer can very quickly get the service from the company, and save a lot of time for the company. However, there has a big defect for this company.Employees lack of interaction, they just do the work what kind of work belong to them and do not care about other employees’ work, because the employees just want to finish the work and take the wages, the work’s wages are same no matter with the customers feel satisfaction or not. It is not very good for the company to development, so our group suggest add the rewards system to increase the employees’ motivation. For example when the employees after service if the customer feel dissatisfaction they can make a call to the DrainFlow Company which employees make them feel dissatisfaction.The company should record that, and when the employees take the wages, company can follow this record to give the rewards or punish to the employees. According this system the employees will have to motivation to better cooperation with co-workers and feel more satisfaction with works. 3. Data Analysis Job Structure and Organizational Design It is evident from the Original Survey that DrainFlow employees are not satisfied with their jobs Research suggests that this could be a reason for concern. Job dissatisfaction can lead to higher absenteeism, job turnover and workplace deviance which can lead to decreased levels of productivity.Satisfied employees are more likely to talk positively about the organization, help others, and go beyond the normal expectations of their jobs. Therefore, increased employee satisfaction at DrainFlow can directly affect positive customer outcomes. Satisfied employees increase customer satisfaction and loyalty, which leads to repeat business. All DrainFlow employees work directly with the customer, so it is imperative that DrainFlow take measures to ensure both job satisfaction and custo mer satisfaction.DrainFlow’s current organizational structure is designed to keep costs as low as possible. DrainFlow achieves this through specialization of its work force. Plumbers are the most specialized and highly trained and are therefore paid the highest wages. Plumber assistants are paid about one-fourth the salary of a plumber. 4. Incentive Structure There are no rewarding variable-pay programs. Plumbers are compensated the most, based on their high level of skill while the rest of the employees make approximately one-fourth of the plumber’s wage.The current pay structure may be externally competitive; however, DrainFlow must also look at the internal equity or worth of each job to the organization. With low customer retention and customer satisfaction, DrainFlow may consider paying employees more to meet customer needs. Additionally, high pay often leads to better-qualified, more motivated employees who want to stay with their current organization. DrainFlow must weigh the costs and benefits of a cash rewards system. Financial incentives can have certain negative impacts by fostering unethical behaviors to obtain personal objectives.These might include, but are not limited to, billing work performed at a lower price to make a sale, offering free parts at company expense and coercing clients into non-complaint and positive review situations. Therefore, a cash rewards system should not be the only basis of DrainFlow’s incentive structure. Renaldo does not mention finding a balance between intrinsic and extrinsic rewards. Examples of intrinsic rewards include private and public recognition, employee of the month awards, or even a personal thank you note.Some research shows that while financial incentives provide short-term motivation, intrinsic or nonfinancial rewards motivate long term. This helps employees feel valuable and needed in a dynamic environment and would be valuable in DrainFlow’s incentive structure. 5. Hiring P ractices It is imperative in any place of employment to hire individuals suited for specific positions, particularly for positions involving customer service. Organizational structure and clarity is required to ensure that DrainFlow is attracting the right type of potential employees.Interested candidates must also fully understand company goals and all job responsibilities. Employees hired based on inaccurate perceptions developed during the interview process can result in employees that are unqualified for the position and/or dissatisfied with work. This is the current situation at DrainFlow. Most employees lack training in customer service, organizational behavior and are anxious about speaking with customers. Order processors do not have sufficient knowledge or skill to explain the customer's situation to DrainFlow Plumbers or Plumber Assistants.Billing representatives must deal with the negative reactions of dissatisfied customers, however, are only involved at the end of the j ob process and unaware of any job details. DrainFlow plumbers do not like being in the position of having to deliver the bad news of an unexpectedly high bill to customers. Recommendations 6. Recommendations Firstly,repair workers must adapt to the development of technology requirements, which determines the development of repair industry. Thus the repair workers not only improve their own quality, , the government also should make efforts to improve the quality of workers.People also need to strengthen the understanding of theory and equipment using Enterprises ought to do a lot of things for personnel training,which can improve the level of the technical. The enterprises regularly hold all kinds of different levels of training to enhance the effect of training and improve the quality of training. Combining with practice, the enterprises continuously strengthen the occupation morals to establish the philosophy of† serve customer,and the quality is the perfect†.The Big f ive personality traits has been preferably used,since it is able to measure the customer service responsibilities and emotional labor. The Big Five personality traits are  openness,  conscientiousness,  extraversion,  agreeableness, andneuroticism. And then let me show you the Big five personality traits in detail,and it contribute much to the customer service responsibilities and emotional labor. Openness to experience  Ã¢â‚¬â€œAppreciation for art,  emotion, adventure, unusual ideas,  curiosity, and variety of experience.Openness reflects the degree of intellectual curiosity, creativity and a preference for novelty and variety. Conscientiousness  Ã¢â‚¬â€œ. A tendency to show  self-discipline, act  dutifully, and aim for achievement; planned rather than spontaneous behavior; organized, and dependable. Extraversion  Ã¢â‚¬â€œEnergy, positive emotions,  surgency, assertiveness, sociability and the tendency to seekstimulation  in the company of others, and tal kativeness. Agreeableness  Ã¢â‚¬â€œA tendency to be  compassionate  and  cooperative  rather than  suspicious  and  antagonistic  towards others.It is also a measure of ones' trusting and helpful nature, and whether a person is generally well tempered or not. Neuroticism  The tendency to experience unpleasant emotions easily, such as  anger,  anxiety, depression, orvulnerability. Neuroticism also refers to the degree of emotional stability and impulse control, and is sometimes referred by its low pole  Ã¢â‚¬â€œ â€Å"emotional stability†. 7. Material Incentive Many people think that spiritual incentive effect more long, but sometimes it may only play a short-term effect.Such as the boss public praise or certificate of an employee, the employee will not only have a sense of pride, will thus germination a pay raise or promotion of desire, because he will recognize as a signal, if only praise without any action, the incentive effect is very difficult to achieve. That is to say spiritual incentive effect also need to consolidate the material incentive. Material incentive is the use of physical means to make inspired by material satisfaction, so as to further mobilize the enthusiasm, initiative and creativity.Material incentive funds, awards, by satisfies the requirement of production, stimulate their efforts, the motivation to work. Its starting point is to concern the vital interests of the masses, and continuously meet the people's increasing needs of material and cultural life. Incentive, can ease the staff some particular period inner imbalance. Therefore, to create a motivating employees be enthusiastic and press on the enterprise environment, which has the effect of general material incentives irreplaceable.Spiritual motivation is intrinsic motivation, means the intangible incentive spirit aspect, including employee empowerment, on their job performance in recognition, fair, open the promotion system, to provide learning and development, further improve their chances, flexible working time system flexible and establish the road occupation career development for everyone characteristics etc.. Spirit encouragement is an intensive, complex and changeable, wide application, far-reaching, it is advocated the spirit of enterprise management by the means of moral education, is the effective way to mobilize staff enthusiasm, initiative and creativity. . Strategy and Implementation To begin the challenging process of improving employee and customer satisfaction while increasing DrainFlow’s profits it is vital that the recommendations that have been presented in this report be implemented in a clear and systematic fashion across the affected departments within DrainFlow and across the various regional locations. The implementation of these recommendations will require the full dedication of upper management at DrainFlow to ensure that the organizational changes as well as process and protocol changes are e mbraced by all the employees.Upper Management will be responsible for implementing and monitoring the new job structure, incentive structure and hiring practices outlined in the recommendations. This will be accomplished by introducing the program to all employees and setting their expectations about implementation. Managers must realize that a cultural shift must happen as well which can take time. Change management will be important throughout this process and managers must measure each step of the implementation to make sure it is on track. Success will be measured in four areas: customer satisfaction, customer etention, employee satisfaction, and profit. To measure customer satisfaction, a survey will be given to willing customers to periodically measure their satisfaction. It will ask about different aspects of their service that encompass all types of employees at DrainFlow. Customer retention numbers will also be monitored and computed to track repeat business. Employee satis faction will be measured against pre-program satisfaction levels. By using the same survey questions as the past survey, managers can better identify trends in the data.Employees will also be asked to rate the new program and suggest adjustments to better meet company goals. 9. Conclusion The above proposal outlined how DrainFlow can improve in three areas: job structure, incentive structure, and hiring practices. The recommendations are relatively easy to implement at little to no cost to DrainFlow. The proposal utilizes the current talent within the organization to manage employee satisfaction and trains employees on vital technical skills that are currently lacking. A new incentive structure will motivate employees in all positions and foster productivity and customer retention.Both concepts lead to increased profit long term. Lastly, by modifying hiring practices, DrainFlow will find and train employees that fit with their business model. With the support of LIGHTNING Consulting , DrainFlow will see a positive increase in both employee and customer satisfaction and lasting success in the plumbing industry. 10. Reference 1. Barb Lyon(2012) Satisfaction of employee. 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